erms of service

VAMP BEAUTY COSMETICS : TERMS & CONDITION

Effective Date: July 22, 2024

1. INTRODUCTION

Welcome to VAMP Beauty Cosmetics (“VAMP,” “we,” “us,” or “our”), an Indian e-commerce marketplace or platform focused on ‘Beauty and Cosmetic’ products. We at Beauty Cosmetics provide elegant and unique skincare, haircare, and beauty products. By accessing or using our website, mobile application, or other services provided by VAMP (collectively, the “Platform”), you agree to be bound by these Terms & Conditions (“T&C”). If you do not agree to these terms and conditions, you can avoid to access our service or please read them carefully before using our services.

2. Company Information

Name: VAMP Beauty Cosmetics

Founded: 2024

VAMP Beauty Cosmetics is an Indian company founded in 2024. We are dedicated to providing high-quality skincare and haircare products made with natural ingredients. Our products are free of sulfates, parabens, cruelty, and harmful chemicals.

2.1 Product Information

We strive to provide accurate and up-to-date product information on our Platform. However, we do not warrant that product descriptions or other content are error-free. If a product offered on our Platform is not as described, your sole remedy is to return it in unused condition.

2.2 Skin and Haircare Policy

Product Claims: While we are confident in the efficacy of our products, individual results may vary. We do not guarantee specific outcomes for any skin or hair concern.
Patch Testing: We recommend conducting a patch test before using any new skincare or haircare product. Apply a small amount to a discreet area and wait 24 hours to observe any reactions.
Consultation: If you have specific skin or hair concerns, we recommend consulting a dermatologist or trichologist before using our products.

3. DEFINITIONS

Platform: Refers to the VAMP Beauty Cosmetics website, mobile application, and any related services.
User: Refers to any individual or entity accessing or using the Platform.
Products: Refers to the beauty and cosmetic items, including skin and hair care products, offered for sale on the Platform.
Order: Refers to the purchase of Products through the Platform.

4. USER ACCOUNT

4.1. Account Creation:

To access certain features of the Platform and place orders, you must create a user account. To create an account:

Click “Register” or “Create Account”: Locate and click the appropriate button on our Platform’s homepage or at checkout.
Provide Information: Fill in the required fields accurately, including your full name, email address, phone number, and a secure password.
Verify Email/Phone: You may receive a verification code via email or SMS. Enter this code to confirm your contact information.
Agree to Terms: By creating an account, you agree to these Terms & Conditions and our Privacy Policy.

4.2. Account Responsibility:

Accurate Information: You are responsible for maintaining the accuracy and confidentiality of your account information. Update your account details promptly if any changes occur.
Password Security: Choose a strong password and do not share it with others. You are solely responsible for any activity that occurs under your account.
Unauthorized Access: Notify us immediately if you suspect any unauthorized use of your account.

4.3. Account Termination:

By You: You may terminate your account at any time by contacting our customer service.
By Us: We reserve the right to suspend or terminate your account if you violate these Terms & Conditions, engage in fraudulent activity, or for any other reason at our sole discretion.

4.4. Guest Checkout:

You may be able to checkout as a guest without creating an account. However, creating an account offers benefits such as order tracking, faster checkout, and personalized recommendations.

4.5. Minors:

If you are under the age of 18, you may use the Platform only with the involvement and consent of a parent or legal guardian.

5. PRODUCT INFORMATION

5.1. Product Descriptions:

Accuracy: We strive to provide accurate, complete, and up-to-date product descriptions, including ingredients, usage instructions, benefits, and potential side effects.
No Guarantees: While we are confident in our product descriptions, we do not warrant that they are error-free. Individual results may vary, and we cannot guarantee specific outcomes.
Your Responsibility: It is your responsibility to carefully read all product information before making a purchase. If you have any questions or concerns, please contact our customer service for clarification.

5.2. Ingredients:

Natural Focus: Our products are formulated with natural ingredients and are free of sulfates, parabens, and harmful chemicals.
Disclosure: We list all ingredients for each product on the product page and packaging, as required by the Drugs and Cosmetics Act, 1940, and Rules.
Allergies: If you have known allergies, please review the ingredient list carefully before using our products.

5.3. Pricing:

Transparency: All prices are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST), as applicable.
Changes: We reserve the right to change prices at any time without prior notice. However, the price you pay will be the price displayed at the time of your purchase.

5.4. Product Availability:

Limited Stock: Product availability may vary and is subject to change without notice.
Discontinuation: We reserve the right to discontinue any product at any time.

5.5. Legal Compliance:

Drugs and Cosmetics Act, 1940 & Rules: Our products comply with all applicable provisions of the Drugs and Cosmetics Act, 1940, and Rules, including labeling requirements and safety standards.
Consumer Protection (E-Commerce) Rules, 2020: We adhere to the Consumer Protection (E-Commerce) Rules, 2020, ensuring transparency in product information, pricing, and grievance redressal mechanisms.

6. ORDERING AND PAYMENT

6.1. Order Placement and Acceptance:

Offer and Invitation: The display of products on our Platform constitutes an invitation to offer. Your order constitutes an offer to purchase the products listed in your order.
Acceptance: All orders are subject to acceptance by VAMP Beauty Cosmetics. We reserve the right to accept or reject any order in our sole discretion, including due to product unavailability, errors in pricing or product information, or suspected fraudulent activity.
Order Confirmation: Upon acceptance of your order, we will send you a confirmation email with your order details. This email does not constitute a contract of sale but serves as an acknowledgment of your order.

6.2. Payment Methods:

Options: We accept various payment methods, including credit cards, debit cards, net banking, digital wallets, and UPI (Unified Payments Interface).
Security: All online transactions are processed through secure payment gateways that comply with the Payment and Settlement Systems Act, 2007, ensuring the safety of your financial information.
Foreign Currency: For international transactions, the applicable exchange rate will be determined by your bank or payment provider. We are not responsible for any currency conversion fees.

6.3. Pricing and Taxes:

Prices: All prices are listed in Indian Rupees (INR) and are inclusive of Goods and Services Tax (GST), as applicable.
Changes: We reserve the right to change prices at any time without prior notice. However, the price you pay will be the price displayed at the time of your purchase.
Additional Charges: Shipping charges, if applicable, will be clearly displayed at checkout.

6.4. Order Cancellation:

Before Shipment: You may cancel your order before it has been shipped by contacting our customer service. A full refund will be issued.
After Shipment: Once your order has been shipped, it cannot be cancelled. You may return the product(s) as per our Returns Policy.

6.5. Legal Compliance:

Consumer Protection (E-Commerce) Rules, 2020: We adhere to all provisions of the Consumer Protection (E-Commerce) Rules, 2020, including those related to order confirmation, payment methods, pricing, and cancellations.
Foreign Exchange Management Act, 1999 (FEMA): We comply with all applicable FEMA regulations for international transactions, including restrictions on cross-border payments and reporting requirements.

7. SHIPPING AND DELIVERY

7.1. Shipping Partners:

We partner with Shiprocket(https://www.shiprocket.in), a leading shipping aggregator in India, to deliver your orders. Shiprocket works with multiple courier partners to ensure timely and reliable delivery.
By using our Platform, you agree to be bound by Shiprocket’s Terms & Conditions, which can be found on their website.(https://www.shiprocket.in/privacy-policy)

7.2. Shipping Methods and Costs:

We offer various shipping methods, including standard and expedited shipping.
Shipping costs are calculated based on your delivery location, the weight of your order, and the chosen shipping method. Shipping costs will be clearly displayed at checkout before you place your order.

7.3. Processing Time:

We strive to process and ship your orders as quickly as possible. Most orders are processed within [7-8] business days of placement.
During peak seasons or promotional periods, processing times may be slightly longer.

7.4. Delivery Time:

Estimated delivery times vary depending on your location and the chosen shipping method. You can track the progress of your order through the tracking link provided in your shipping confirmation email.
We are not responsible for delays caused by circumstances beyond our control, such as weather events, natural disasters, or disruptions in the delivery network.

7.5. Shipping Restrictions:

We currently ship to all major cities and towns within India.
Some remote or restricted areas may not be serviceable. In such cases, we will inform you and cancel your order, providing a full refund.

7.6. Delivery Address:

Please ensure that you provide accurate and complete delivery address details, including your full name, address, city, state, PIN code, and phone number.
We are not responsible for non-delivery or incorrect delivery due to incomplete or inaccurate address information provided by you.

7.7. Failed Deliveries:

If your order cannot be delivered due to your unavailability or an incorrect address, the courier partner will attempt redelivery as per their policy.( https://www.shiprocket.in/privacy-policy)
After a certain number of failed attempts, your order may be returned to us. You may be responsible for additional shipping charges for redelivery.

7.8. Legal Compliance:

We comply with all applicable laws and regulations governing the shipping and delivery of goods in India, including the Consumer Protection (E-Commerce) Rules, 2020.
You are responsible for complying with any import restrictions, customs duties, or taxes that may apply to your order if you are ordering from outside India.

8. RETURNS AND REFUNDS

8.1 Eligibility for Returns:

Unused Products: You may return any unused and unopened product within [3] days from the date of delivery.
Damaged or Defective Products: You may return any damaged or defective product within [3] days from the date of delivery.
Incorrect Products: If you received a product different from what you ordered, you may return it within [3] days from the date of delivery.

8.2 Conditions for Returns:

Original Condition: The product must be returned in its original packaging, with all tags and labels intact.
Proof of Purchase: You must provide a valid proof of purchase, such as the order confirmation email or invoice.

8.3 Return Process:

Initiate Return: Contact our customer service team to initiate a return request. Provide your order details and reason for return.
Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
Shipping: Pack the product securely and include the RMA number. You are responsible for the cost of return shipping, unless the product is damaged, defective, or incorrect.
Inspection: We will inspect the returned product upon receipt.

8.4 Refunds:

Approved Returns: Once your return is approved, we will process your refund within [7-8] business days.
Refund Method: Refunds will be credited to the original payment method used for the purchase.
Damaged or Defective Products: For damaged or defective products, we will issue a full refund, including the cost of return shipping.
Incorrect Products: For incorrect products, we will issue a full refund and arrange for a return or exchange.

8.5 Non-Refundable Items:

Gift Cards: Gift cards are non-refundable.
Sale Items: Discounted or sale items may not be eligible for return. This will be clearly indicated on the product page.

8.6 Cancellation Policy:

Before Shipment: You may cancel your order before it has been shipped by contacting our customer service team.
After Shipment: Once your order has been shipped, it cannot be cancelled. You may return the product(s) as per our Returns Policy.

8.7 Legal Compliance:

Consumer Protection (E-Commerce) Rules, 2020: We comply with all applicable provisions of the Consumer Protection (E-Commerce) Rules, 2020, including those related to returns, refunds, and cancellations.

9. SKIN AND HAIR CARE POLICY

9.1. Product Suitability and Patch Testing:

Individual Needs: Our products are formulated for various skin and hair types. However, individual responses may vary. It is your responsibility to select products suitable for your specific needs.
Patch Test: We strongly recommend conducting a patch test before using any new product. Apply a small amount to a discreet area of your skin or hair and wait 24 hours to observe any reactions. If irritation occurs, discontinue use immediately.
Consult a Professional: For specific skin or hair concerns, consult a dermatologist or trichologist before using our products.

9.2. Product Claims and Results:

No Medical Claims: We do not make any medical claims regarding the diagnosis, treatment, cure, or prevention of any disease or condition. Our products are intended for cosmetic purposes only.
Individual Results: While our products are formulated with high-quality ingredients, individual results may vary. We do not guarantee specific outcomes for any skin or hair concern.
Realistic Expectations: Please have realistic expectations regarding the effects of our products. Consistency in use and adherence to a proper skincare or haircare routine are essential for optimal results.

9.3. Ingredients and Allergies:

Natural Ingredients: Our products are made with natural ingredients and are free of sulfates, parabens, and harmful chemicals. However, even natural ingredients can cause allergies or sensitivities in some individuals.
Ingredient List: We provide a complete list of ingredients for each product on our website and packaging. Please review this list carefully before using any product, especially if you have known allergies.
Allergic Reactions: If you experience any allergic reactions or irritation after using our products, discontinue use immediately and consult a doctor if necessary.

9.4. Usage Instructions:

Follow Instructions: Please follow the usage instructions provided on the product packaging and website. Incorrect usage may reduce product effectiveness or cause adverse reactions.
Storage: Store our products in a cool, dry place away from direct sunlight to maintain their quality and efficacy.
Expiration: All products have an expiration date. Do not use products beyond their expiration date.

9.5. Disclaimer:

Not a Substitute: Our products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your doctor or other qualified health provider with any questions you may have regarding a medical condition.
Liability: We are not liable for any adverse reactions or side effects that may occur as a result of using our products. By purchasing and using our products, you agree to assume all risks associated with their use.

10. INTELLECTUAL PROPERTY

The Platform and its content, including logos, images, text, and software, are protected by intellectual property rights. You may not use, reproduce, or distribute any content from the Platform without our express written permission.

11. LIMITATION OF LIABILITY

To the extent permitted by law, VAMP shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform or Products.

12. GOVERNING LAW AND DISPUTE RESOLUTION

12.1 Governing Law:

These Terms & Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The parties agree that the courts in [Mehsana], India shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

12.2 Dispute Resolution:

Mediation: In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the parties agree to first attempt to resolve the dispute amicably through good faith negotiations. If the dispute cannot be resolved within [30] days of written notice of the dispute, the parties shall engage in mediation in accordance with the rules of the [Gujarat High Court Mediation Centre] in [Ahmedabad], India.
Arbitration: If the dispute is not resolved through mediation within [90] days, or if either party refuses to participate in mediation, the dispute shall be finally settled by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties, or failing such agreement, by the [Name of Appointing Authority]. The seat of arbitration shall be [Mehsana], Gujarat, India, and the language of arbitration shall be Gujarati, Hindi or English.
Enforcement of Award: The arbitral award shall be final and binding on the parties and may be enforced in any court of competent jurisdiction.

12.3 Jurisdiction: Subject to the provisions of this Dispute Resolution section, the courts of [Mehsana], Gujarat, India shall have exclusive jurisdiction over all matters arising out of or in connection with these Terms.

12.4 Consumer Protection (E-Commerce) Rules, 2020: The parties acknowledge and agree that these Terms shall be subject to and construed in accordance with the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

Explanation:

Jurisdiction: This section clearly establishes that any legal disputes will be resolved within the Indian court system.
Mediation: This promotes a faster, less adversarial way to try and resolve conflicts before resorting to the more formal process of arbitration.
Arbitration: This provides a clear framework for dispute resolution and helps to avoid costly litigation. It references a specific Indian law governing arbitration.
Consumer Protection Rules: Explicitly referencing the Consumer Protection (E-Commerce) Rules, 2020 demonstrates compliance with the Indian government’s latest regulations for e-commerce businesses.

13. CHANGES TO THESE T&C

We reserve the right to modify these T&C at any time. Changes will be effective upon posting to the Platform. Your continued use of the Platform after any changes constitutes your acceptance of the modified T&C.

CONTACT US If you have any questions or concerns regarding these T&C, please contact us at [info@vampbeauty.in].